Telehealth: Care At Your Fingertips

Virtual visits with your providers

What Are Virtual Visits?

Virtual visits, also known as telehealth or telemedicine, have recently expanded to allow more ways for Align Senior Care members to connect with healthcare providers from the safety of their own home. During a virtual visit, you use digital technologies to talk with your provider. This can be done with a phone, tablet, or computer. This way, you’re able to receive treatment options or prescription refills while limiting your exposure to COVID-19.

Virtual care may include in-network virtual visits for medical check-in’s, mental health, physical therapy, occupational therapy, speech therapy, chiropractic support, in-home health, vision, hearing, and dental services.

Talk to Your Provider From Your Computer, Tablet, or Phone

There are several options for telehealth care:

Talk to your doctor live over the phone or video chat.

Send and receive messages from your doctor using email, secure messaging, and secure file exchange.

Use remote monitoring so your doctor can check on you at home. For example, you might use a device to gather vital signs or other vitals to help your doctor stay informed on your progress.

Common virtual visit care options include:

Lab test or x-ray results

Therapy and online counseling

Recurring conditions like migraines or urinary tract infections

Skin conditions

Prescription management

Urgent care issues like colds, coughs, and stomach aches

Frequently Asked Questions

How can I get a telehealth visit for my mom? I do not want her exposed to COVID-19 outside of her home.

Contact any provider directly to inquire about options for virtual visits.

Are virtual visits covered?

Yes, virtual visits are covered with Align Senior Care in a similar way as office visits with your doctor! For example, there is a $0 copay for virtual visits with your Primary Care Provider. Check your Plan’s Evidence of Coverage for more coverage information.

I need more information on virtual visits.

Patient Guide – Telehealth: What To Know For Your Family

For more in-depth information on telehealth, visit

How do I bill for virtual visits?

Billing for telehealth is treated the same as any in-person visit.

I need more information on virtual visits.

Provider Guide –Telehealth for Providers: What You Need to Know

For more in-depth information on telehealth, visit