Our hours of operation are April 1 – September 30: 8 am – 8 pm local time, Monday – Friday and October 1 – March 31: 8 am – 8 pm local time, 7 days a week. Note: Member Services is closed on the following holidays: Memorial Day, Independence Day, Thanksgiving, and Christmas.

Align Senior Care is an HMO I-SNP, HMO-POS I-SNP, and HMO with a Medicare contract. Enrollment in Align Senior Care plans depends on contract renewal. Other providers are available in our network. Out-of-network/non-contracted providers are under no obligation to treat Align Senior Care members, except in emergency situations.

Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services.

The benefits mentioned are part of special supplemental benefits for the chronically ill (SSBCI). Not all members qualify. To be eligible, a member must have a qualifying chronic condition, be determined by the plan and a healthcare provider to be at high risk for hospitalization or other adverse health outcomes, and require a high level of care coordination. Even if a member has a qualifying chronic condition, they may not receive these benefits. Coverage depends on the plan’s specific eligibility criteria and clinical determination. Members may be required to complete an assessment with the plan’s care team to confirm eligibility throughout the year.

Medicare beneficiaries may also enroll in Align Senior Care through the CMS Medicare Online Enrollment Center located at http://www.medicare.gov/. For accommodations of persons with special needs at meetings call: California:1-844-305-3879 (TTY 711), Florida: 1-844-788-8935 (TTY 711), Michigan: 1-855-855-0336 (TTY 711).

Every year, Medicare evaluates plans based on a 5-star rating system.

Align Senior Care complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al:

• California: 1-844-305-3879 (TTY 711)
• Florida: 1-844-788-8935 (TTY 711)
• Michigan: 1-855-855-0336 (TTY 711)