Align Thrive (HMO I-SNP), Align Connect (HMO C-SNP), Align Kidney Care (HMO C-SNP), Align Freedom (HMO POS), and Align Premier (HMO I-SNP) from Align Senior Care are designed to meet the needs of our members in collaboration with health care partners. We strive to meet the highest quality and safety standards while ensuring efficient and cost-effective care is delivered.

We follow CMS requirements, health plan standards developed by URAC, and HEDIS measure standards developed by the National Committee for Quality Assurance (NCQA) as a guide to support optimal care for members.

Collaboration with providers is key to ensuring a quality health care experience for enrolled members. Quality program objectives include:

  • To improve the health status of Align Senior Care Members.
  • To ensure access to high quality and safe health care services in the Align Senior Care service area.

For more information about the Align Senior Care Quality program, please call Member Services. Calls to this number are free.

  • California: 1-844-305-3879 (TTY 711)
  • Florida: 1-844-788-8935 (TTY 711)
  • Michigan: 1-855-855-0336 (TTY 711)
  • Virginia/Massachusetts: 1-855-855-0489 (TTY 711)