Contact Information

Hours of Operation:

    • Member Services: 8am –  8pm LOCAL TIME
    • Provider Services: 8am – 6pm LOCAL TIME
    • Utilization Management: 8am – 8pm LOCAL TIME

For Deaf or Hard of Hearing customers, please dial 711.

Change State:

When calling Provider Services, first select option #2.

General Provider Inquiries

  • Phone:
    1-855-855-0336 (TTY 711)
     1-844-788-8935 (TTY 711)
    1-855-855-0489 (TTY 711)
    1-844-305-3879 (TTY 711)

  • Email: [email protected]

Provider Portal

Claims Helpdesk

  • Phone: 
    1-855-855-0336 (TTY 711)
     1-844-788-8935 (TTY 711)
    1-855-855-0489 (TTY 711)
    1-844-305-3879 (TTY 711)
  • Mailing Address: Align Senior Care
    Attn: Claims Dept
    PO Box 5850
    Glen Allen, VA 23058-5850
  • Fax: 1-833-610-2390
  • Email: [email protected]

 

Utilization Management

  • Phone:
    1-855-855-0336 (TTY 711)
     1-844-788-8935 (TTY 711)
    1-855-855-0489 (TTY 711)
    1-844-305-3879 (TTY 711)
  • Fax: 1-833-610-2390
  • Email: [email protected]
  • Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists

 

Navitus Pharmacy Helpdesk

EZ-Net Support/Provider Services

  • Phone:
    1-855-855-0336 (TTY 711)
     1-844-788-8935 (TTY 711)
    1-855-855-0489 (TTY 711)
    1-844-305-3879 (TTY 711)
  • Email: [email protected]

Network Support

SSI Claimsnet Customer Support

Compliance

  • Hotline:1-844-317-9059 (toll free)
  • Fax: 1-833-572-2367
  • Chief Compliance: Rocio Kirchner
  • Email: [email protected]
  • Phone: 804-396-6373
  • General Email: [email protected]
  • Mailing Address: Align Senior Care Compliance Dept.
  • 10900 Nuckols Road, Suite 110, Glen Allen, VA 23060

When calling Member Services, first select option #1.

Enrollment Services

  • Phone:
    1-855-855-0336 (TTY 711)
     1-844-788-8935 (TTY 711)
    1-855-855-0489 (TTY 711)
    1-844-305-3879 (TTY 711)
  • Fax: 1-833-610-2390
  • Email: [email protected]
  • Mailing Address Align Senior Care
    Po Box 4440
    Glen Allen, VA 23058-4440

Compliance

  • Hotline:1-844-317-9059 (toll free)
  • Fax: 1-833-572-2367
  • Chief Compliance: Rocio Kirchner
  • Email: [email protected]
  • Phone: 804-396-6373
  • General Email: [email protected]
  • Mailing Address: Align Senior Care Compliance Dept.
  • 10900 Nuckols Road, Suite 110, Glen Allen, VA 23060

Appeals and Grievances

  • Phone:
    1-855-855-0336 (TTY 711)
     1-844-788-8935 (TTY 711)
    1-855-855-0489 (TTY 711)
    1-844-305-3879 (TTY 711)
  • Fax:  1-833-610-2380
  • Mailing Address: Align Senior Care
    Attn: Appeals and Grievances Dept.
    PO Box 4440
    Glen Allen, VA 23058-4440

Utilization Management

  • Phone:
    1-855-855-0336 (TTY 711)
     1-844-788-8935 (TTY 711)
    1-855-855-0489 (TTY 711)
    1-844-305-3879 (TTY 711)
  • Fax:  1-833-610-2399
  • Email: [email protected]
  • Call to submit or check on an authorization request, or ask about authorization denials

Medicare

  • URL:  www.medicare.gov
  • Phone:                         1-800-MEDICARE (1-800-633-4277)

Privacy or HIPAA

  • Phone:
    1-855-855-0336 (TTY 711)
     1-844-788-8935 (TTY 711)
    1-855-855-0489 (TTY 711)
    1-844-305-3879 (TTY 711)
  • Email: [email protected]
  • Mailing Address: Align Senior Care
    Attn: Privacy and Compliance Department
    Po Box 4440
    Glen Allen, VA 23058-4440

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