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Member Contact Information

Member Services

Phone(FL): 1-844-788-8935 (TTY 711), option 1

Phone(VA/MI): 1-844-205-7244 (TTY 711), option 1

Fax: 1-800-503-2085

Email: [email protected]

Mailing Address:
Align Senior Care
PO Box 4440
Glen Allen, VA 23058-4440

Enrollment Services

Phone(FL): 1-844-788-8935 (TTY 711), option 1

Phone(VA/MI): 1-844-205-7244 (TTY 711), option 1

Fax: 1-800-503-2085

Email: [email protected]

Mailing Address:
Align Senior Care
PO Box 4440
Glen Allen, VA 23058-4440

Compliance Hotline

Phone: 1-844-317-9059 (TTY 711) toll free

Fax: 1-800-335-0270

Email: [email protected]

Compliance Officer

Name: Sara Fitzsimmons

Phone: 1-804-396-6373

Email: [email protected]

Mailing Address:
Align Senior Care
Attn: Sara Fitzsimmons
10900 Nuckols Road, Suite 110,
Glen Allen, VA 23060

Appeals and Grievances

Phone(FL): 1-844-788-8935 (TTY 711), option 1

Phone(VA/MI): 1-844-205-7244 (TTY 711), option 1

Fax: 1-800-503-2085

Email: [email protected]

Mailing Address:
Align Senior Care
Attn: Appeals and Grievances Dept.
PO Box 4440
Glen Allen, VA 23058-4440

Utilization Management

Phone(FL): 1-844-788-8935 (TTY 711), option 1

Phone(VA/MI): 1-844-205-7244 (TTY 711), option 1

Fax: 1-800-503-2085

Email: [email protected]

Call to submit or check on an authorization request, or ask about authorization denials

Medicare

Web address: www.medicare.gov

Phone: 1-800-MEDICARE (1-800-633-4277)

Privacy or HIPAA

Phone(FL): 1-844-788-8935 (TTY 711), option 1

Phone(VA/MI): 1-844-205-7244 (TTY 711), option 1

Fax: 1-800-503-2085

Email: [email protected]

Mailing Address:
Align Senior Care
Attn: Privacy and Compliance Dept.
PO Box 4440
Glen Allen, VA 23058-4440

Provider Contact Information

Provider Portal

Mailing Address:
Align Senior Care
PO Box 4440
Glen Allen, VA 23058-4440

Claims Helpdesk

Phone(FL): 1-844-788-8935 (TTY 711), option 1

Phone(VA/MI): 1-844-205-7244 (TTY 711), option 1

Fax: 1-800-503-2085

Email: [email protected]

Paper Claims Mailing Address:
Align Senior Care
Attn: Claims Dept
PO Box 4440
Glen Allen, VA 23058-4440

Utilization Management

Phone(FL): 1-844-788-8935 (TTY 711), option 1

Phone(VA/MI): 1-844-205-7244 (TTY 711), option 1

Fax: 1-800-503-2085

Email: [email protected]

Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists

Navitus Pharmacy Helpdesk

Web Address: www.navitus.com

Phone: 1-866-270-3877 (TTY 711)

EZ-Net Support/Provider Services

Phone(FL): 1-844-788-8935 (TTY 711), option 1

Phone(VA/MI): 1-844-205-7244 (TTY 711), option 1

Fax: 1-800-503-2085

Email: [email protected]

Network Support

Phone(FL): 1-844-788-8935 (TTY 711), option 1

Phone(VA/MI): 1-844-205-7244 (TTY 711), option 1

Fax: 1-800-503-2085

Email: [email protected]

EDI Customer Support

Web Address: https://exchangeedi.com/quick-links/

Phone: 1-888-635-009, Option 2