Contact Information

Hours of Operation:

    • Member Services: 8am –  8pm LOCAL TIME, 7 days a week from October 1st – March 31st, 5 days a week from April 1st – September 30th
        • Note: Member Services is closed on the following Holidays: Memorial Day, Independence Day, Thanksgiving, and Christmas
    • Provider Services: 8am – 6pm LOCAL TIME
    • Utilization Management: 8am – 8pm LOCAL TIME, 7 days a week

For Deaf or Hard of Hearing customers, please dial 711. For language services, please request while on the line with an agent.

Change State:

When calling Provider Services, first select option #2.

General Provider Inquiries

Provider Portal  (Prior Authorizations)

EZ-Net Portal (Check Status of a Claim or Eligibility)

Claims Helpdesk

Utilization Management

 

Navitus Pharmacy Helpdesk

Network Support

SSI Claimsnet Customer Support

Compliance

When calling Member Services, first select option #1.

Member Inquiries + Enrollment Services

Compliance

Appeals and Grievances

Utilization Management

Medicare

Privacy or HIPAA

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