Contact Information

Hours of Operation:

    • Member Services: 8am –  8pm LOCAL TIME
    • Provider Services: 8am – 6pm LOCAL TIME
    • Utilization Management: 8am – 8pm LOCAL TIME

For Deaf or Hard of Hearing customers, please dial 711. For language services, please request while on the line with an agent.

Change State:

When calling Provider Services, first select option #2.

General Provider Inquiries

  • Phone:
    1-855-855-0336 (TTY 711)
     1-844-788-8935 (TTY 711)
    1-855-855-0489 (TTY 711)
    1-844-305-3879 (TTY 711)

  • Email: [email protected]

Provider Portal  (Prior Authorizations)

EZ-Net Portal (Check Status of a Claim or Eligibility) 

Claims Helpdesk

  • Phone: 
    1-855-855-0336 (TTY 711)
     1-844-788-8935 (TTY 711)
    1-855-855-0489 (TTY 711)
    1-844-305-3879 (TTY 711)
  • Mailing Address: Align Senior Care
    Attn: Claims Dept PO Box 4440 Glen Allen, VA 23058-5850
  • Fax: 1-833-610-2390
  • Email: [email protected]

 

Utilization Management

  • Phone:
    1-855-855-0336 (TTY 711)
     1-844-788-8935 (TTY 711)
    1-855-855-0489 (TTY 711)
    1-844-305-3879 (TTY 711)
  • Fax: 1-833-610-2399
  • Email:[email protected]
  • Call to start an authorization, check the status of an authorization, provide clinical information over the phone, or get referrals for specialists

 

Navitus Pharmacy Helpdesk

    Network Support

    SSI Claimsnet Customer Support

    Compliance

    • Hotline:1-844-317-9059 (toll free)
    • Fax: 1-833-572-2367
    • Chief Compliance: Rocio Kirchner
    • Email: [email protected]
    • Phone: 804-396-6373
    • General Email: [email protected]
    • Mailing Address: Align Senior Care Compliance Dept.
    • 10900 Nuckols Road, Suite 110, Glen Allen, VA 23060

    When calling Member Services, first select option #1.

    Enrollment Services

    • Phone:
      1-855-855-0336 (TTY 711)
       1-844-788-8935 (TTY 711)
      1-855-855-0489 (TTY 711)
      1-844-305-3879 (TTY 711)
    • Fax: 1-833-610-2390
    • Email: [email protected]
    • Mailing Address Align Senior Care
      Po Box 4440
      Glen Allen, VA 23058-4440

    Compliance

    • Hotline:1-844-317-9059 (toll free)
    • Fax: 1-833-572-2367
    • Chief Compliance: Rocio Kirchner
    • Email: [email protected]
    • Phone: 804-396-6373
    • General Email: [email protected]
    • Mailing Address: Align Senior Care Compliance Dept.
    • 10900 Nuckols Road, Suite 110, Glen Allen, VA 23060

    Appeals and Grievances

    • Phone:
      1-855-855-0336 (TTY 711)
       1-844-788-8935 (TTY 711)
      1-855-855-0489 (TTY 711)
      1-844-305-3879 (TTY 711)
    • Fax:  1-833-610-2380
    • Mailing Address: Align Senior Care
      Attn: Appeals and Grievances Dept.
      PO Box 4440
      Glen Allen, VA 23058-4440

    Utilization Management

    • Phone:
      1-855-855-0336 (TTY 711)
       1-844-788-8935 (TTY 711)
      1-855-855-0489 (TTY 711)
      1-844-305-3879 (TTY 711)
    • Fax:  1-833-610-2399
    • Email:[email protected]
    • Call to submit or check on an authorization request, or ask about authorization denials

    Medicare

    • URL:  www.medicare.gov
    • Phone:                         1-800-MEDICARE (1-800-633-4277)

    Privacy or HIPAA

    • Phone:
      1-855-855-0336 (TTY 711)
       1-844-788-8935 (TTY 711)
      1-855-855-0489 (TTY 711)
      1-844-305-3879 (TTY 711)
    • Email: [email protected]
    • Mailing Address: Align Senior Care
      Attn: Privacy and Compliance Department
      Po Box 4440
      Glen Allen, VA 23058-4440

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