Provider Survey Align Senior Care would like to know how you feel about the services provided to you. Your responses are kept confidential and are important for continued improvement. Thank you for taking the time to provide valuable feedback. Please select the option that best fits your experience for each of the following aspects below: Poor Fair Good Great Grievances and Appeals Satisfaction with the appeal submission process Satisfaction with the timeliness of appeal processing Satisfaction with communication during the process Utilization Management (UM) Ease of reaching a UM Nurse Ease of reaching a UM director Timeliness of staff to answer the phone Professionalism of UM administrative staff Professionalism of UM nursing staff Convenience of the referral and prior auth process Turnaround time of prior auth process Peer-to-peer Process Claims Satisfaction with claim processing turnaround time Satisfaction that claims processed correctly Satisfaction with pay/timeliness of payment If incorrect, satisfaction with claim reprocessing time Provider Network Management (PNM) Satisfaction of communication with PNM PNM response timeliness Satisfaction with monthly roster load timeliness Confirmation of completion of roster loads Satisfaction with the credentialing process Timeliness of credentialing process Communication upon completion of credentialing Overall Experience Satisfaction/ease of communicating with plan Ease to speak to a representative Satisfaction with representative regarding issue Satisfaction with scope of benefits Satisfaction with referral procedures Satisfaction with access to health care services Satisfaction with the adequacy of and access to the specialty network Satisfaction with health education and wellness services For this section, please reply yes or no. Do you know what services Align Senior Care requires prior authorization for? Yes No Do you know where to find the prior authorization requirements? Yes No Would you recommend the plan? Yes No Please use the space below to provide any other comments about your experience. Name Email Job Title NPI Number Submit
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