New: Over-the-Counter Benefit
Ordering online is quick and easy!
There are three convenient ways to place an order. Choose the way that works best for you:
1. Shop Online
Online orders must be submitted by 11:59 PM ET to be processed the same day. Products in this catalog are intended for personal use and may be ordered only for the enrollee.
- There is no limit on the number of items you may order. There is, however, a quantity limit of nine per any single item, per quarter. There are some select products that have special limits and these are marked by a “★” or “■” in this catalog.
- In order to purchase certain vitamin and mineral supplements, or “dual-purpose items”, your physician must recommend it to you for a specific diagnosed condition.
- These are called “dual-purpose items” which are marked with a “♦.” Please speak with your physician before ordering these type of items
By Phone
2. Order by Phone
Orders can be placed by calling OTCHS at 1-888-628-2770 (TTY 711)
- Please have your ID and order ready when placing your order by phone.
- You can speak to a live agent Monday to Friday, from 9 AM to 8 PM local time. You can also order 24/7 via our automated interactive voice response (IVR) system.
In Person
3. In-Store Pick-up
Step 1: Pick up your OTC items at any OTC Health Solutions® (OTCHS) enabled store. To find your nearest location, go to https://www.cvs.com/otchs/alignseniorcare.
Step 2: At checkout inform the cashier you have OTC Health Solutions.
Step 3: Present your member ID card first, before the cashier begins to scan products. Your member ID card is used to verify eligibility, not as a payment.
Frequently Asked Questions About OTC
Align Senior Care serves communities in California, Michigan, Florida, and Virginia. View your Plan’s summary of benefits to see if your Plan offers an allowance for over-the-counter items.
What is Medicare Advantage?
Medicare Advantage, or Medicare Part C, is a Medicare-contracted plan provided by private insurance companies that offers original Medicare benefits as well as additional benefits that Medicare does not cover.
Align Senior Care offers two types of Medicare Advantage Special Needs Plans – Special Needs Plan members are still in the Medicare
Program (which means they do NOT lose their Medicare
coverage)
Where can I find my member ID number?
Medicare Advantage, or Medicare Part C, is a Medicare-contracted plan provided by private insurance companies that offers Original Medicare benefits as well as additional benefits that Medicare does not cover. Align Senior Care offers two types of Medicare Advantage Special Needs Plans – Special Needs Plan members are still in the Medicare Program (which means they do NOT lose their Medicare coverage)
What is the (OTC) benefit?
The OTC benefit offers you an easy way to get generic over-the-counter health and wellness products by going to any OTC Health Solutions-enabled CVS Pharmacy, CVS Pharmacy y mas, or Navarro store. You can also order by phone at 1-888-628-2770 (TTY 711) or online at https://www.cvs.com/otchs/alignseniorcare. You order from a list of approved OTC items, and OTC Health Solutions will mail them directly to your home address.
What is my quarterly allowance for OTC items?
The amount depends on your benefit plan. Check your plan documents or call OTC Health Solutions at 1-888-628-2770 (TTY: 711).
How often can I use my OTC benefit?
Your OTC benefit can be utilized once throughout the quarter if you use the home delivery service, that is, if you order by phone or online. However, you can use your benefit unlimited times at any OTCHS-enabled CVS Pharmacy during the quarter. Quarterly benefit periods are distributed as follows:
- Quarter 1 (January, February and March)
- Quarter 2 (April, May and June)
- Quarter 3 (July, August and September)
- Quarter 4 (October, November and December)
Can I carry over unused benefit amount to the next benefit period?
Unused benefit amounts do not roll over to the next quarter.
Can I order more than my benefit amount?
You cannot exceed your benefit amount online or by phone. However, you may exceed your benefit amount at an OTC Health Solutions-enabled CVS Pharmacy, CVS Pharmacy y mas or Navarro store and pay the difference out of pocket.
Are all items available at the stores?
Not all items are available in stores. Items marked with a “ʘ” in the catalog can only be ordered over the phone or online.
How long will it take to receive my order?
You will receive your order within 14 days after it was placed.
Can I cancel my order once it has been placed?
Orders can only be cancelled within ONE HOUR after being processed.
How do I confirm my order was placed?
Once the order has been completed, you will receive a confirmation number. Always make sure to receive and keep your confirmation number.
Can I track my order?
You can opt in to receive tracking information via email or text; simply advise an agent when placing your order.
How can I receive another copy of this catalog?
You will receive a digital version of the catalog with every tracking email/text. You can also print a copy from the plan web page.
Where can I get additional information about the products?
In this catalog you will find SKU numbers that can be used at https://www.cvs.com to search for product images and obtain additional product information such as ingredients.
How will the items be shipped?
Items are shipped via USPS to your home at no charge to you. Please allow up to 14 days for delivery.
