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**The benefits mentioned are part of special supplemental benefits for the chronically ill (SSBCI). Not all members qualify. To be eligible, a member must have a qualifying chronic condition, be determined by the plan and a healthcare provider to be at high risk for hospitalization or other adverse health outcomes, and require a high level of care coordination. Even if a member has a qualifying chronic condition, they may not receive these benefits. Coverage depends on the plan's specific eligibility criteria and clinical determination. Members may be required to complete an assessment with the plan's care team to confirm eligibility throughout the year.

If you receive a bill for any services, you must complete a Medical Reimbursement (DMR) Form and send the completed claim form to:

Mail your completed claim to:

Align Senior Care
PO Box 40
Glen Burnie, MD 21060-040

For assistance or questions you can also call Align Senior Care’s Member Services line at:

8am – 8pm LOCAL TIME, 7 days a week from October 1st – March 31st, 5 days a week from April 1st – September 30th

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