Contact Us - Align Senior Care

Get in Touch

Whether you're a member or a provider,
find contact information for all your needs.

Caregiver with senior member

When calling Provider Services, first select option #2.

General Provider Inquiries

Provider Portal

https://secure.healthx.com/AlignSeniorCare.Provider
2023 claims and authorizations cannot be viewed on the Provider Portal. Please email [email protected].

Claims Helpdesk

1-844-305-3879 (TTY 711)
Align Senior Care
Attn: Claims Dept
PO BOX 40
Glen Burnie, MD 21060-0040
1-833-610-2390
[email protected]

Utilization Management

1-844-305-3879 (TTY 711)
1-833-610-2399

Navitus Pharmacy Helpdesk

Network Support

SSI Claimsnet Customer Support

Compliance

Toll-Free 1-844-317-9059 (TTY 711)
Fax 1-833-572-2367
Chief Compliance Gillian Kotun
[email protected]
615-481-1897
Email [email protected]
Address Align Senior Care Compliance Dept.
10900 Nuckols Road, Suite 110,
Glen Allen, VA 23060

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Hours of Operation

Member Services:

8am – 8pm local time, 7 days a week from October 1st – March 31st, 5 days a week from April 1st – September 30th

Note: Align Senior Care Member Services is closed on the following Holidays: Memorial Day, Independence Day, Thanksgiving, and Christmas

Provider Services:

8am – 5pm LOCAL TIME

Utilization Management:

8am – 8pm LOCAL TIME, 7 days a week

For Deaf or Hard of Hearing customers, please dial 711. For language services, please request while on the line with an agent.