Contact Align Senior Care

Hours of Operation:

- Member Services: 8am – 8pm LOCAL TIME, 7 days a week from October 1st – March 31st, 5 days a week from April 1st – September 30th
  - - Note: Align Senior Care Member Services is closed on the following Holidays: Memorial Day, Independence Day, Thanksgiving, and Christmas
- Provider Services: 8am – 6pm LOCAL TIME
- Utilization Management: 8am – 8pm LOCAL TIME, 7 days a week

For Deaf or Hard of Hearing customers, please dial 711. For language services, please request while on the line with an agent.

Change State:

When calling Provider Services, first select option #2.

General Provider Inquiries

Phone:
1-855-855-0336 (TTY 711)
1-844-788-8935 (TTY 711)
1-855-855-0489 (TTY 711)
1-855-855-0489 (TTY 711)
1-844-305-3879 (TTY 711)
Fax: 1-833-610-2390
PREFERRED METHOD
OF CONTACT/Email: [email protected]

Provider Portal

Web Address: https://secure.healthx.com/AlignSeniorCare.Provider
NOTE: 2023 claims and authorizations cannot be viewed on the Provider Portal. Please email [email protected].

Claims Helpdesk

Phone:
1-855-855-0336 (TTY 711)
1-844-788-8935 (TTY 711)
1-855-855-0489 (TTY 711)
1-855-855-0489 (TTY 711)
1-844-305-3879 (TTY 711)
Mailing Address: Align Senior Care
Attn: Claims Dept
PO BOX 40
Glen Burnie, MD 21060-0040
Fax: 1-833-610-2390
Email: [email protected]

Utilization Management

Phone:
1-855-855-0336 (TTY 711)
1-844-788-8935 (TTY 711)
1-855-855-0489 (TTY 711)
1-855-855-0489 (TTY 711)
1-844-305-3879 (TTY 711)
Fax: 1-833-610-2399
Email:[email protected]

Navitus Pharmacy Helpdesk

Web Address: www.navitus.com
Phone: 1-866-270-3877 (TTY 711)

Network Support

Phone:
1-855-855-0336 (TTY 711)
1-844-788-8935 (TTY 711)
1-855-855-0489 (TTY 711)
1-855-855-0489 (TTY 711)
1-844-305-3879 (TTY 711)
Email:
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]

SSI Claimsnet Customer Support

Phone: 1-800-356-0092
Email: [email protected]

Compliance

Hotline: 1-844-317-9059 (toll free)
Fax: 1-833-572-2367
Chief Compliance: Gillian Kotun
Email: [email protected]
Phone: 615-481-1897
General Email: [email protected]
Mailing Address: Align Senior Care Compliance Dept.
10900 Nuckols Road, Suite 110,
Glen Allen, VA 23060

When calling Member Services, first select option #1.

Member Inquiries + Enrollment Services

Phone:
1-855-855-0336 (TTY 711)
1-844-788-8935 (TTY 711)
1-855-855-0489 (TTY 711)
1-855-855-0489 (TTY 711)
1-844-305-3879 (TTY 711)
Fax: 1-833-610-2382
Email: [email protected]
Mailing Address Align Senior Care
PO Box 40
Glen Burnie, MD 21060-0040
To submit a
disenrollment: [email protected]

Member Portal

Web Address: https://secure.healthx.com/AlignSeniorCare.Member
NOTE:2023 claims and authorizations cannot be viewed on the Member Portal. Please email [email protected].

Compliance

Hotline:1-844-317-9059 (toll free)
Fax:
1-833-572-2368
1-833-572-2369
1-833-572-2371
1-833-572-2370
Chief Compliance: Gillian Kotun
Email:[email protected]
Phone: 615-481-1897
General Email: [email protected]
Mailing Address: Align Senior Care Compliance Dept.
10900 Nuckols Road, Suite 110,
Glen Allen, VA 23060

Appeals and Grievances

Phone:
1-855-855-0336 (TTY 711)
1-844-788-8935 (TTY 711)
1-855-855-0489 (TTY 711)
1-855-855-0489 (TTY 711)
1-844-305-3879 (TTY 711)
Fax: 1-833-610-2380
Mailing Address: Align Senior Care
Attn: Appeals and Grievances Dept.
PO BOX 4440
Glen Allen, VA 23058-4440

Utilization Management

Phone:
1-855-855-0336 (TTY 711)
1-844-788-8935 (TTY 711)
1-855-855-0489 (TTY 711)
1-855-855-0489 (TTY 711)
1-844-305-3879 (TTY 711)
Fax: 1-833-610-2399
Email:[email protected]
Call to submit or check on an authorization request, or ask about authorization denials

Medicare

URL: www.medicare.gov
Phone: 1-800-MEDICARE (1-800-633-4277)

Privacy or HIPAA

Phone:
1-855-855-0336 (TTY 711)
1-844-788-8935 (TTY 711)
1-855-855-0489 (TTY 711)
1-855-855-0489 (TTY 711)
1-844-305-3879 (TTY 711)
Email: [email protected]
Mailing Address: Align Senior Care
Attn: Privacy and Compliance Department
10900 Nuckols Road, Suite 110,
Glen Allen, VA 23060

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©2022 Align Senior Care. All rights reserved
CMS ID Number: Y0162_ASCWebsite
Last modified: May 30, 2025

We value you as a member and want to share how your benefits will change, starting April 1,2023.Under the Part B Rebatable Drug Coinsurance Adjustment provision, beginning April 1, 2023, coinsurance for Part B rebatable drugs will be reduced, if the drug’s price has increased at a rate faster than the rate of inflation.

CMS will publish the adjusted beneficiary coinsurance for each Part B rebatable drug in the quarterly pricing files posted on the CMS website, as a 0-20% effective coinsurance of the Medicare-approved payment amount.

Part B rebatable drugs may be in either of the categories “Chemotherapy administration services to include chemotherapy/radiation drugs” or “Other drugs covered under Part B of original Medicare” listed in § 422.100(j)(1)(i). The list of Part B rebatable drugs as well as the effective beneficiary coinsurance for those drugs could change each quarter.

For questions about this document, please contact Member Services at 1-844-305-3879 (California), 1-844-788-8935 (Florida), 1-855-855-0489 (Massachusetts / Virginia) and 1-855-855-0336 (Michigan) for additional information. (TTY users should call 711). Hours are 8 a.m. to 8 p.m., seven days a week (except Thanksgiving and Christmas) from October 1 through March 31, and Monday to Friday (except holidays) from April 1 through September 30.

June 1, 2023

We value you as a member and want to share how your benefits will change, starting July 1,2023.

Under the Part B Insulin Cost Sharing Cap, beginning July 1, 2023, Insulin furnished under Part B through an item of durable medical equipment covered under section 1861(n) (i.e., a medically necessary traditional insulin pump), is subject to a beneficiary coinsurance cap for a month’s supply of such insulin (that does not exceed $35 and the Medicare Part B deductible does not apply).

For questions about this document, please contact Member Services at 1-844-305-3879 (California), 1-844-788-8935 (Florida), 1-855-855-0489 (Massachusetts / Virginia) and 1-855-855-0336 (Michigan) for additional information. (TTY users should call 711). Hours are 8 a.m. to 8 p.m., seven days a week (except Thanksgiving and Christmas) from October 1 through March 31, and Monday to Friday (except holidays) from April 1 through September 30.

How to fill out the enrollment form

Who can use this form?

People with Medicare who want to join a Medicare Advantage Plan

To join a plan, you must:

Be a United States citizen or be lawfully present in the U.S.
Live in the plan’s service area

Important: To join a Medicare Advantage Plan, you must also have both:

Medicare Part A (Hospital Insurance)
Medicare Part B (Medical Insurance)

When do I use this form?

You can join plan:

Between October 15–December 7 each year (for coverage starting January 1)
Within 3 months of first getting Medicare
In certain situations where you’re allowed to join or switch plans

Visit Medicare.gov to learn more about when you can sign up for a plan.

What do I need to complete this form?

Your Medicare Number (the number on your red, white, and blue Medicare card)
Your permanent address and phone number

Note: You must complete all items in Section 1. The items in Section 2 are optional — you can’t be denied coverage because you don’t fill them out.

Reminders:

If you want to join a plan during fall open enrollment (October 15–December 7), the plan must get your completed form by December 7.
Your plan will send you a bill for the plan’s premium. You can choose to sign up to have your premium payments deducted from your bank account or your monthly Social Security (or Railroad Retirement Board) benefit.

What happens next?

Once they process your request to join, they’ll contact you

How do I get help with this form?

Call Align Senior Care at 1-844-305-3879 (TTY 711) 1-844-788-8935 (TTY 711) 1-855-855-0336 (TTY 711) 1-855-855-0489 (TTY 711) 1-855-855-0489 (TTY 711).

Or, call Medicare at 1-800-MEDICARE (1-800-633- 4227). TTY users can call 1-877-486-2048.

En español: Llame a Align Senior Care al 1-844-305-3879 (TTY 711) 1-844-788-8935 (TTY 711) 1-855-855-0336 (TTY 711) 1-855-855-0489 (TTY 711) 1-855-855-0489 (TTY 711) o a Medicare gratis al 1-800-633-4227 y oprima el 2 para asistencia en español y un representante estará disponible para asistirle.

Individuals experiencing homelessness

If you want to join a plan but have no permanent residence, a Post Office Box, an address of a shelter or clinic, or the address where you receive mail (e.g., social security checks) may be considered your permanent residence address.

According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control number. The valid OMB control number for this information collection is 0938-1378. The time required to complete this information is estimated to average 20 minutes per response, including the time to review instructions, search existing data resources, gather the data needed, and complete and review the information collection. If you have any comments concerning the accuracy of the time estimate(s) or suggestions for improving this form, please write to: CMS, 7500 Security Boulevard, Attn: PRA Reports Clearance Officer, Mail Stop C4-26-05, Baltimore, Maryland 21244-1850.

IMPORTANT Do not send this form or any items with your personal information (such as claims, payments, medical records, etc.) to the PRA Reports Clearance Office. Any items we get that aren’t about how to improve this form or its collection burden (outlined in OMB 0938-1378) will be destroyed. It will not be kept, reviewed, or forwarded to the plan. See “What happens next?” on this page to send your completed form to the plan.