Align Senior Care’s benefits are administered by the following vendors. Click each link to access your online member portal login for additional information regarding your benefits.
You can access your claims and other member information by signing in to Liberty Dental’s member portal.
If you have questions about your benefits or need assistance scheduling an appointment, call Liberty Dental’s member service representatives at 1-866-544-1942 (TTY: 771).
Step 1: Log in to your Nations Benefits account to locate a list of in-network providers or call Nations Benefits Member Support at 833-689-1751 (TTY: 771).
Step 2: Make an appointment with your preferred in-network provider.
Step 3: Attend your appointment! Your provider will work with you to understand how to access your hearing aid benefits.
Not sure if your provider is in network? Check Align Senior Care’s provider directory to find out.
Logging in to the Helper Bees portal will provide you with an overview of benefits available to you.
To access your Helper Bees account, check your balances, and schedule services that are included in your plan’s benefits, you can log in to your Helper Bees account or call The Helper Bees at 833-284-2434.
Step 1: Find a participating provider by visiting Align Senior Care’s provider directory and search for “optometry.” This will locate eye health providers in your area that work within Align Senior Care’s network.
Step 2: Make an appointment with your preferred in-network provider.
Step 3: At your appointment, ask your provider to bill Align Senior Care.
If you do receive a bill for services, you must complete this Medical Reimbursement (DMR) form. Mail your completed claim to:
Align Senior Care PO Box 40 Glen Burnie, MD 21060-040
For assistance or questions about finding a vision provider, you can also call Align Senior Care’s Member Services line at 1-844-751-6003 (TTY: 771). 8am – 8pm LOCAL TIME, 7 days a week from October 1st – March 31st, 5 days a week from April 1st – September 30th
Note: Align Senior Care Member Service is closed on the following Holidays: Memorial Day, Independence Day, Thanksgiving, and Christmas
*Vendors and/or benefits listed on this page may not be available with all plans offered by Align Senior Care. Benefits, service areas, and network providers vary by plan and state. For specific information about your plan’s benefits, please refer to your Evidence of Coverage (EOC) or contact Member Services.
We value you as a member and want to share how your benefits will change, starting April 1,2023.Under the Part B Rebatable Drug Coinsurance Adjustment provision, beginning April 1, 2023, coinsurance for Part B rebatable drugs will be reduced, if the drug’s price has increased at a rate faster than the rate of inflation.
CMS will publish the adjusted beneficiary coinsurance for each Part B rebatable drug in the quarterly pricing files posted on the CMS website, as a 0-20% effective coinsurance of the Medicare-approved payment amount.
Part B rebatable drugs may be in either of the categories “Chemotherapy administration services to include chemotherapy/radiation drugs” or “Other drugs covered under Part B of original Medicare” listed in § 422.100(j)(1)(i). The list of Part B rebatable drugs as well as the effective beneficiary coinsurance for those drugs could change each quarter.
For questions about this document, please contact Member Services at 1-844-305-3879 (California), 1-844-788-8935 (Florida), 1-855-855-0489 (Massachusetts / Virginia) and 1-855-855-0336 (Michigan) for additional information. (TTY users should call 711). Hours are 8 a.m. to 8 p.m., seven days a week (except Thanksgiving and Christmas) from October 1 through March 31, and Monday to Friday (except holidays) from April 1 through September 30.
June 1, 2023
We value you as a member and want to share how your benefits will change, starting July 1,2023.
Under the Part B Insulin Cost Sharing Cap, beginning July 1, 2023, Insulin furnished under Part B through an item of durable medical equipment covered under section 1861(n) (i.e., a medically necessary traditional insulin pump), is subject to a beneficiary coinsurance cap for a month’s supply of such insulin (that does not exceed $35 and the Medicare Part B deductible does not apply).
For questions about this document, please contact Member Services at 1-844-305-3879 (California), 1-844-788-8935 (Florida), 1-855-855-0489 (Massachusetts / Virginia) and 1-855-855-0336 (Michigan) for additional information. (TTY users should call 711). Hours are 8 a.m. to 8 p.m., seven days a week (except Thanksgiving and Christmas) from October 1 through March 31, and Monday to Friday (except holidays) from April 1 through September 30.
People with Medicare who want to join a Medicare Advantage Plan
To join a plan, you must:
Important: To join a Medicare Advantage Plan, you must also have both:
You can join plan:
Visit Medicare.gov to learn more about when you can sign up for a plan.
Note: You must complete all items in Section 1. The items in Section 2 are optional — you can’t be denied coverage because you don’t fill them out.
Once they process your request to join, they’ll contact you
Call Align Senior Care at 1-844-305-3879 (TTY 711) 1-844-788-8935 (TTY 711) 1-855-855-0336 (TTY 711) 1-855-855-0489 (TTY 711) 1-855-855-0489 (TTY 711).
Or, call Medicare at 1-800-MEDICARE (1-800-633- 4227). TTY users can call 1-877-486-2048.
En español: Llame a Align Senior Care al 1-844-305-3879 (TTY 711) 1-844-788-8935 (TTY 711) 1-855-855-0336 (TTY 711) 1-855-855-0489 (TTY 711) 1-855-855-0489 (TTY 711) o a Medicare gratis al 1-800-633-4227 y oprima el 2 para asistencia en español y un representante estará disponible para asistirle.
If you want to join a plan but have no permanent residence, a Post Office Box, an address of a shelter or clinic, or the address where you receive mail (e.g., social security checks) may be considered your permanent residence address.
According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control number. The valid OMB control number for this information collection is 0938-1378. The time required to complete this information is estimated to average 20 minutes per response, including the time to review instructions, search existing data resources, gather the data needed, and complete and review the information collection. If you have any comments concerning the accuracy of the time estimate(s) or suggestions for improving this form, please write to: CMS, 7500 Security Boulevard, Attn: PRA Reports Clearance Officer, Mail Stop C4-26-05, Baltimore, Maryland 21244-1850.
IMPORTANT Do not send this form or any items with your personal information (such as claims, payments, medical records, etc.) to the PRA Reports Clearance Office. Any items we get that aren’t about how to improve this form or its collection burden (outlined in OMB 0938-1378) will be destroyed. It will not be kept, reviewed, or forwarded to the plan. See “What happens next?” on this page to send your completed form to the plan.
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