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General Provider Inquiries

Provider Portal

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Utilization Management

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Hours of Operation

Member Services:

8am – 8pm local time, 7 days a week from October 1st – March 31st, 5 days a week from April 1st – September 30th

Note: Align Senior Care Member Services is closed on the following Holidays: Memorial Day, Independence Day, Thanksgiving, and Christmas

Provider Services:

8am – 5pm LOCAL TIME

Utilization Management:

8am – 8pm LOCAL TIME, 7 days a week

For Deaf or Hard of Hearing customers, please dial 711. For language services, please request while on the line with an agent.